Marketplace Control

Admin view covering listing moderation, dispute flows, SG Coin fees and Squad Courier escalation per the SquadGoo doc.

Listing lifecycle

Reference for moderation + automation hooks.

Seller steps

Seller opens Marketplace -> List Now
Select listing type (vehicle, property, items, etc.)
Upload photos, fill categories, pricing, delivery options
Submit for review (few minutes to one hour)
Once approved, listing hits the feed / search results

Buyer actions

Chat
Request to message seller. Chat persists beyond 30 days unlike labour chats.
Hold listing
Temporarily reserve item (30 mins free, then 5 SG per extra 30 mins, requires wallet balance).
Buy item
SG Coins moved to hold until both parties confirm delivery/pickup (plus 7-day dispute buffer).

Fees & holds

Documenting the SG Coin economics so finance + support can cross-check.

Seller transaction fee

0.2% of price, capped at 100 SG

Individual manual search

2% cap at 10 SG

Individual quick search

5% cap at 15 SG

Hold listing charge

5 SG per additional 30 mins after free window

Refunds return principal SG Coins but not the platform fee (per doc).

Dispute resolution centre

Maps to the doc's flow: submit reason, status, expectations, evidence, mediator chat.

Complaint reasons

Item faulty / not as described
Seller/buyer requesting payment outside platform
Courier issues (for Squad Courier jobs)
Delivery never arrived / payment never released

Mediator workflow

Complaint submitted -> equivalent SG Coins put on hold.
Mediator opens shared chat with buyer + seller + courier (if any).
Parties upload evidence (images, invoices, courier receipts) within the assigned window.
Mediator issues decision; parties can appeal twice with new evidence.

During disputes, SG Coins cannot be withdrawn/spent. Mediators may re-route funds (refund buyer or fine seller/buyer) based on final decision.

Squad Courier oversight

Connects buyer/seller delivery requests to courier quick jobs.

Fee structure

Basic charge: 10 SG minimum
Per-km charge: 1 SG per 5 km (home -> seller -> buyer)
Platform fee: 0.2% on courier transaction

Admin levers

Approve which courier jobseekers can accept marketplace runs.
Pause courier matching by region if disputes spike.
Escalate to Customer Service for manual intervention.

Support tooling

Links marketplace issues with admin back office.

Listing moderation

Staff can bulk-approve or reject listings, request extra documents, and suspend users attempting to bypass SG Coin flows.

Wallet integration

Marketplace payouts/holds feed into Admin Wallet so finance can audit SG Coin movements and trigger refunds or fines.

Listings awaiting moderation

Actionable table for pending listings; matches doc requirement for admin review.

Listing ID	Seller	Type	Price	Submitted	Status	Actions
LIST-5001	Shehroz Motors	Vehicle	5,000 SG	18 Feb, 2025	Awaiting review
LIST-5002	Mia Collins	Home services	450 SG	19 Feb, 2025	Needs photo proof

Courier assignments

Monitor Squad Courier jobs triggered from the marketplace.

COURIER-701

In transit

Courier: Squad Courier #239

Pickup: Shehroz Motors, Melbourne

Dropoff: Mia Collins, Fitzroy

Fee: 68 SG

COURIER-702

Pending pickup

Courier: Squad Courier #118

Pickup: Tech Tools, Sydney

Dropoff: Rakesh Sharma, Parramatta

Fee: 42 SG