Marketplace Control

Admin view covering listing moderation, dispute flows, SG Coin fees and Squad Courier escalation per the SquadGoo doc.

Listing lifecycle

Reference for moderation + automation hooks.

Seller steps

  1. Seller opens Marketplace -> List Now
  2. Select listing type (vehicle, property, items, etc.)
  3. Upload photos, fill categories, pricing, delivery options
  4. Submit for review (few minutes to one hour)
  5. Once approved, listing hits the feed / search results

Buyer actions

  • Chat

    Request to message seller. Chat persists beyond 30 days unlike labour chats.

  • Hold listing

    Temporarily reserve item (30 mins free, then 5 SG per extra 30 mins, requires wallet balance).

  • Buy item

    SG Coins moved to hold until both parties confirm delivery/pickup (plus 7-day dispute buffer).

Fees & holds

Documenting the SG Coin economics so finance + support can cross-check.

Seller transaction fee

0.2% of price, capped at 100 SG

Individual manual search

2% cap at 10 SG

Individual quick search

5% cap at 15 SG

Hold listing charge

5 SG per additional 30 mins after free window

Refunds return principal SG Coins but not the platform fee (per doc).

Dispute resolution centre

Maps to the doc's flow: submit reason, status, expectations, evidence, mediator chat.

Complaint reasons

  • Item faulty / not as described
  • Seller/buyer requesting payment outside platform
  • Courier issues (for Squad Courier jobs)
  • Delivery never arrived / payment never released

Mediator workflow

  1. Complaint submitted -> equivalent SG Coins put on hold.
  2. Mediator opens shared chat with buyer + seller + courier (if any).
  3. Parties upload evidence (images, invoices, courier receipts) within the assigned window.
  4. Mediator issues decision; parties can appeal twice with new evidence.

During disputes, SG Coins cannot be withdrawn/spent. Mediators may re-route funds (refund buyer or fine seller/buyer) based on final decision.

Squad Courier oversight

Connects buyer/seller delivery requests to courier quick jobs.

Fee structure

  • Basic charge: 10 SG minimum
  • Per-km charge: 1 SG per 5 km (home -> seller -> buyer)
  • Platform fee: 0.2% on courier transaction

Admin levers

  • Approve which courier jobseekers can accept marketplace runs.
  • Pause courier matching by region if disputes spike.
  • Escalate to Customer Service for manual intervention.

Support tooling

Links marketplace issues with admin back office.

Listing moderation

Staff can bulk-approve or reject listings, request extra documents, and suspend users attempting to bypass SG Coin flows.

Wallet integration

Marketplace payouts/holds feed into Admin Wallet so finance can audit SG Coin movements and trigger refunds or fines.

Listings awaiting moderation

Actionable table for pending listings; matches doc requirement for admin review.

Listing IDSellerTypePriceSubmittedStatusActions
LIST-5001Shehroz MotorsVehicle5,000 SG18 Feb, 2025Awaiting review
LIST-5002Mia CollinsHome services450 SG19 Feb, 2025Needs photo proof

Courier assignments

Monitor Squad Courier jobs triggered from the marketplace.

COURIER-701

In transit

Courier: Squad Courier #239

Pickup: Shehroz Motors, Melbourne

Dropoff: Mia Collins, Fitzroy

Fee: 68 SG

COURIER-702

Pending pickup

Courier: Squad Courier #118

Pickup: Tech Tools, Sydney

Dropoff: Rakesh Sharma, Parramatta

Fee: 42 SG