CRM Overview

High-level CRM-style snapshot for super admins to review growth, risk and engagement across all SquadGoo user types.

User base summary

These blocks mirror the metrics surfaced on the main dashboard.

Active users (30 days)

8,420

Jobseekers, Recruiters and Individuals combined.

Fully KYC verified

6,980

Sumsub-verified identity and address.

High-risk watchlist

42 accounts

Repeated disputes, chargebacks or serious complaints.

User segmentation

Break down the user base by the dimensions the doc calls out.

Jobseekers

  • By badge tier (Bronze / Platinum / Gold)
  • Acceptance rating bands
  • Quick vs Manual job mix
  • Earnings buckets

Recruiters

  • Badge tier & spend
  • Dispute rate
  • Squad hiring usage
  • Referral conversions

Individuals

  • Marketplace activity
  • Gig completion / cancellation
  • Courier usage
  • Quick vs Manual offer usage

Squads / Courier

  • Squad size vs success rate
  • Courier acceptance and dispute metrics
  • Shared wallet balances
  • Badge inheritance within squads

Watchlist & compliance

Doc highlights high-risk accounts and negative review handling.

Current watchlist

  • USR-2091 · RecruiterUnder review

    Multiple quick job cancellations (no fault of jobseeker)

  • USR-1204 · JobseekerFlagged

    Chargeback after marketplace purchase

Escalation policy

  • Three strike system for recruiters with no-fault cancellations.
  • Jobseekers with < 60% acceptance rating flagged for review.
  • Marketplace sellers with repeated courier disputes require manual approval.

Referral tracking

Doc mentions referral bonuses tied to badges.

Active referral campaigns

3

Jobseeker badges, recruiter badges, marketplace sellers.

Last 30 days conversions

218

+12% vs prior period

SG Coin payouts

2,180 SG

Pending 7-day hold for fraud checks

Example referral flow

Jobseeker invites another user → referral accepts badge offer → referral bonus (5-20 SG coins) placed on 7-day hold before release.

Exports & integrations

Map CRM exports to finance / compliance as per doc.

Segment export

CSV/JSON snapshots by badge tier, acceptance rating, spend or referral source.

Watchlist export

List of users on compliance watch (with reasons & timestamps).

Referral performance

Campaign response data, SG Coin payouts and status.